Juvreti Privacy Policy
Last Updated: January 31, 2026

1. Introduction
Juvreti (“we,” “our,” or “us”) operates the Juvreti Hotel Management System mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

2. Information We Collect
2.1 Personal Information
When you create an account or make a booking, we collect:

Account Information: Full name, email address, phone number, nationality
Authentication Data: Encrypted password, biometric identifiers (fingerprint/Face ID) if enabled
Profile Information: User preferences, profile photo (optional)
2.2 Booking & Transaction Data
Hotel reservations and booking history
Room preferences and special requests
Food orders and billing information
Payment method details (processed securely via third-party providers)
Check-in/check-out records
2.3 Device Information
Device type and operating system
Unique device identifiers
Push notification tokens
App version and usage statistics
2.4 Biometric Data
If you enable biometric login, we use your device’s secure biometric authentication (fingerprint or Face ID). We do not store your actual biometric data – authentication is handled entirely by your device’s secure enclave.

3. How We Use Your Information
We use your information to:

Create and manage your account
Process hotel bookings and reservations
Facilitate food orders and room service
Send booking confirmations and updates
Provide customer support
Send push notifications (with your consent)
Improve our services and user experience
Comply with legal obligations
4. Data Storage & Security
4.1 Storage
Your data is stored securely using Google Firebase services:

Firebase Authentication for secure login
Cloud Firestore for data storage
Firebase Storage for files and images
All data is encrypted in transit (TLS/SSL) and at rest.

4.2 Security Measures
Multi-tenant data isolation (your data is separated from other organizations)
Role-based access controls
Input validation and sanitization
Password strength requirements (minimum 8 characters with complexity)
Rate limiting to prevent abuse
Regular security updates
5. Data Sharing
We do not sell your personal information. We may share data with:

Hotel Partners: To fulfill your reservations and service requests
Payment Processors: To process transactions securely
Service Providers: Firebase (Google) for app infrastructure
Legal Authorities: When required by law or to protect our rights
6. Your Rights
You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information via your profile
Deletion: Request account deletion (contact support)
Opt-out: Disable push notifications in app settings
Withdraw Consent: Disable biometric login at any time
7. Data Retention
We retain your data for:

Active accounts: As long as your account is active
Booking history: 7 years for legal/tax compliance
Deleted accounts: Data is removed within 30 days
8. Children’s Privacy
Our App is not intended for users under 18 years of age. We do not knowingly collect data from children.

9. Third-Party Services
Our App uses:

Google Firebase: Authentication, database, storage, analytics
Google Play Services: For Android app integrity verification
These services have their own privacy policies.

10. International Data Transfers
Your data may be processed in countries where Firebase servers are located. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the App or email. Continued use after changes constitutes acceptance.

12. Contact Us
For privacy-related questions or requests:

Email: privacy@juvretihms.com
Address: [Spintex RD, Accra.]

By using Juvreti, you acknowledge that you have read and understood this Privacy Policy.